Restore Your Premium/Lifetime Purchase

Overview

If you purchased Premium or a Lifetime upgrade for SMS Backup, Print & Restore and can’t access it after reinstalling the app or moving to a new device, this guide will help you restore your purchase.

How purchases work in this app

SMS Backup, Print & Restore does not use a separate in-app login system. Your Premium/Lifetime entitlement is tied to the Google Account that was used to make the purchase on Google Play.

• You can use the purchase on multiple Android devices as long as they use the same Google Account.
• If you’re signed into a different Google Account on your current device, the app may appear as if Premium/Lifetime is missing.

Step-by-step: Restore your purchase

Step 1: Verify which Google Account made the purchase

Start by confirming the Google Account you used when you originally purchased Premium/Lifetime.

1. Search your email (in Gmail or any email app) for your Google Play receipt. Try searching for:

   • “Order Receipt gilapps”
   • “Google Play receipt”
   • “SMS Backup, Print & Restore”

   The email account that received the receipt is typically the Google Account used for the purchase.

2. Check your Google Play purchase history using these links (open them in a browser where you can sign into Google):

   • Order history: https://play.google.com/store/account/orderhistory
   • Subscriptions (if applicable): https://play.google.com/store/account/subscriptions

Step 2: Confirm the order status in Google Play

Once you find the purchase in your Google Play order history, open it and review the details.

• If the order is completed/processed, continue to Step 3.
• If the order is pending or not processed, the upgrade may not be available yet. In that case:

1. Wait a bit and refresh your order history (sometimes processing takes time).
2. If the order never completes, you may need to purchase again using the correct Google Account (only do this if the original order is clearly not completed or was canceled/refunded).

Step 3: Do a clean reinstall and ensure the correct Google Account is active

If your order is valid but the app still doesn’t show Premium/Lifetime, follow these steps carefully.

1. Uninstall SMS Backup, Print & Restore from your device.
2. Clear Google Play Store data:
   1. Open Settings on your Android device.
   2. Go to Apps (or Apps & notifications).
   3. Find and open Google Play Store.
   4. Tap Storage (or Storage & cache).
   5. Tap Clear Data (and optionally Clear Cache if available).
3. Open the Google Play Store and make sure you are switched to the same Google Account used for the purchase:
   • Tap your profile icon in the Play Store (top-right).
   • Select the correct account (or add it if it’s not listed).
4. Re-download and install SMS Backup, Print & Restore from the Play Store.

Step 4: If Premium/Lifetime still doesn’t appear

If you’ve verified the correct Google Account, confirmed the order is processed, and completed the clean reinstall, but the app still doesn’t restore Premium/Lifetime, it may be due to a device/Play Store sync issue.

• Re-check that you’re using the same Google Account in both Google Play and your device.
• Restart your phone and open the app again after reinstalling.

Helpful tips

• Multiple Google accounts: If your device has more than one Google Account, it’s easy to install the app under the “wrong” account. Always verify the Play Store account before installing.
• Keep receipts: Your Google Play receipt email is the fastest way to confirm the purchase account and order details.